10 ReaSONS TO CONTACT A FOOD COMPANY
Behind each of the thousands of products filling the
supermarket shelves lies a manufacturer with a customer
service department just waiting for you to contact them.
Seriously. They hire people whose job consists of sitting
and waiting for your call or email.
There are many reasons why a person might want to contact
a food company. Perhaps there is a problem with a product
and you want to contact the manufacturer to ask a question
or file a complaint. Sometimes a product is so awesome that
you want to tell the food company that their product is the
greatest thing since sliced bread. Eating a healthy diet
means closely watching what kind of food you eat. Perhaps
you want to learn more about the ingredients in that can of
soup—what better person to ask than the manufacturer of the
Here are several reasons why you might want to contact them
with your questions or comments:
You think their product is awesome and
you want to tell them so. Who doesn’t love a
compliment? If you like a company’s product, let them know.
You think their product sucks and you
want to tell them so.
That mac 'n cheese didn’t work out tonight? Ruined your
entire dinner? The food companies need and want to know why
it didn’t work for you. Maybe they can help solve the
problem so you’ll have a better outcome next time.
You're searching for nutritional
information about a certain product. You don’t
always have a product package in front of you and you're not
at grocery store where you can look at the product in
person. Those customer service representatives usually know
or can find out anything you’d like to know about the
contents of their products. Some websites even post images
of their product labels. Those are so handy!
You want to find out where you can buy
a particular product or brand at a location close to you.
Why waste time and gasoline driving from store to
store looking for a particular brand or product?
Either the company website or a customer service rep can
quickly direct you to a place that sells their products.
You want to ask a question about their
product, such as how to decipher the expiration date code.
Has that can been on your pantry shelf a long time?
If it has one of those indecipherable date codes, they can
tell you exactly what it means.
You want to sign up for their email
newsletters. Many of those company
newsletters they encourage you to sign up for on their
websites contain information that is helpful to the consumer
and they sometimes offer coupons and other promotions that
aren’t available to those not on their subscription list.
You want to find out if they have any
coupons or special offers. Sometimes a phone
call is all it takes to get them to send you coupons or
recipe booklets in the mail. They want you to buy their
You are looking for recipes using that
company’s product. Most of the companies spend
a great deal of money and time developing recipes that work
really well with their line of products. While it’s not
always possible to find an older recipe, you can be sure
that the recipes on their websites reflect the latest trends
in diet and food.
A product has a problem and you want to
notify the manufacturer about it. Did that
first bite of mac n cheese taste a little peculiar? Your
cake didn’t rise? Yeast didn’t bubble? They can likely tell
you where you went wrong and if it’s a problem in the
manufacture of the product it’s to your own and everyone
else’s benefit that you notify them of the problem so that
they can correct it.
You have a suggestion about one of their
products. If everyone calls and tells them that
they eat their cereal while driving in the car, and that it
might be convenient if the cereal came in a container that
fit into the car’s cupholder, they might start packaging
their product in just such a container.
Almost all of the brand name food manufacturers have a phone
number, email or mailing address that is specifically meant
for consumers to use to contact them. This information
is usually found on their websites under a "Contact Us" link
Most of the brand name food companies have a web presence of
some type. We have compiled an alphabetical index of web
links for the various brand name food companies to make it
easy for you to locate the company you’d like to contact.
Go to our handy alphabetical
list of brand name food manufacturers.
Go for it. They’re waiting for your call now.